Information Database And Lessons Learned System Information Technology Essay

Knowledge direction is a comparatively new subject and therefore has a short history. As a witting subject, it developed from the assorted published work of faculty members and innovators such as Peter Drucker in the 1970s, Karl-Erik Sveiby in the late eightiess, and Nonaka and Takeuchi in the 1990s. It began when the construct of a “ cognition company ” was introduced in Published literature ( F. A. Uriarte 2008 ) .

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In the early 90`s the acknowledgment of the importance of cognition started to emerge with more and more literatures concentrating on cognition, comparing and reasoning about the similarities between cognition and other resources ( Chase 1997 ) . Competitiveness became dependent on the ability to tackle cognition. Fong ( 2003 ) argues that cognition as a resource distinguishes from traditional resources, ( e.g. land, labor, and machinery ) , because it is unlike other factors for production, intangible, and shacking within persons. The most constituted paradigm is that cognition is power and has to be hoarded in order to keep an advantage over others. This old believe about one maintaining what he knows from others is fast altering because houses have realized that for them to turn and stay competitory that this scarce resource cognition has to be shared to salvage clip and avoid repeat. It has been shown that the organisation that portions knowledge among its direction and staff grows stronger and becomes more competitory. This is the nucleus of cognition direction – the sharing of cognition. In undertakings, squad members continuously experience new issues, which frequently are solved by new solutions ( Obaide, 2008 ) . Disterer ( 2002 ) province that competences built up during undertakings must stay in the organisation. However, most companies are non able to measure undertakings and addition experience, and the consequence of non reexamining undertakings is that actions and determinations that have caused jobs and/or inadequacy may be repeated.

The intent of this essay is to compare the companies or organisations that manage their cognition consciously and those that don`t, while analyzing some of the tools used in pull offing these cognitions. The first chapter will speak about the differences between informations, information and cognition, so the assorted definitions of cognition and the different types of cognitions. The 2nd chapter will seek specifying knowledge direction while discoursing the pillars back uping it. The 3rd chapter will them look at the tools used in cognition direction with Discussion and decision at the terminal.

1.0 Basic apprehension of Knowledge

For us to to the full understand what cognition direction is, it will be necessary to get down with the construct of cognition. What is knowledge? How is it different from information? And how is information different from informations?

I will wish us to get down by specifying informations, Datas can be a figure or word or missive without any context and without any mention to either infinite or clip. A aggregation of informations in a meaningful manner is so called information. A nice illustration is taking the Numberss 1 & A ; 7, they are nonmeaningful like this but when equated that 7 yearss makes 1 hebdomad it will bring forth information.

When one is able to recognize and understand the forms and their deductions, so this aggregation of informations and information becomes cognition.

F.A. Uriarte, Jr. said

“ In the modern economic system, the cognition that it is able to tackle is the organisation ‘s competitory advantage. This competitory advantage is realized through the full use of information and information coupled with the harnessing of people ‘s accomplishments and thoughts every bit good as their committednesss and motives. In the corporate context, cognition is the merchandise of organisation and systematic logical thinking applied to informations and information. It is the result of larning that provides the organisation ‘s merely sustainable competitory advantage. As such cognition is an indispensable plus that has become more of import than land, labor or capital in today ‘s economic system ” .

1.1 Definitions of cognition

The organic structure of truth, information, and rules acquired by world Interpreted information that can be used. –

Knowledge is defined as the memory of antecedently learned stuff. This may affect the callback of a broad scope of stuff, from specific facts to finish theories, but all that is required is the conveying to mind of the appropriate information. Knowledge represents the lowest degree of larning results in the cognitive sphere.

The amount of the information and experience the instructor has acquired or learned and is able to remember or utilize. –

The concluding end of the apprehension in uniting intuitions and constructs, if they are pure, the cognition will be nonnatural ; if they are impure, the cognition will be empirical. – & lt ; ksp1/KSPglos.html & gt ;

Knowledge is information associated with regulations which allow illations to be drawn automatically so that the information can be employed for utile intents. – & lt ; & gt ;

Justified belief that increases an entity ‘s capacity for effectual action ( Nonaka ) ; the highest grade of the bad modules, which consists in the perceptual experience of the truth of affirmatory or negative propositions ( Locke ) glossary.htm

Knowledge can intend information, consciousness, cognizing, knowledge, wisdom, awareness, scientific discipline, experience, accomplishment, penetration, competency, know-how, practical ability, capableness, acquisition, wisdom, certainty, and so on. The definition depends on the context in which the term is used.

– Karl-Erik Sveiby, the New Organizational Wealth.

By and large there are two type of cognition, tacit cognition which is stored in the encephalon and explicit cognition which is contained in paperss, computing machines, merchandises, services, systems and a batch of other storage mediums that exclude the human encephalon.

1.2 Tacit Knowledge

Tacit cognition is really particular and personal because it is stored in people ‘s caputs. Learning and experiences are the chief ways through which silent cognition is accumulated and can be grown through test and mistake. It is developed in the class of interacting with people is really hard to formalise, joint or record. Some features of silent cognition include intuition, penetration, foresight and speculations. Tacit cognition is a really individualized signifier of cognition and can merely be transferred or shared with a 2nd party merely when the proprietor has the ability to and the willingness to portions this resource you can non see.

Sharing of silent cognition is one of the greatest challenges organisations today although this can be communicated and shared through activities like conversation, workshops, on-the-job preparation and communicated through vitamin E mails, groupware, instant messaging and other related engineerings. In any organisation, silent cognition is the indispensable requirement for doing good determinations and hence plays a really important function acquiring things done and making value for the organisation.

1.3 Explicit Knowledge

Explicit cognition is codified and chiefly stored in paperss, databases, web sites, electronic mails and many other storage mediums. It is knowledge that can be readily made available to others and transmitted or shared in the signifier of systematic and formal linguistic communications. Any cognition that can be codified, documented or archived is referred to as expressed cognition ; some of them are memos, studies, drawings, patents, hallmarks, methodological analysiss and tonss more. These accretions of experiences are chiefly stored with the aid of computing machines and information engineering that can be readily accessed when the demand arises. Explicit cognition is most of the clip interlacing with silent cognition because expressed cognitions are codified and those codifications are in people ‘s caputs ( Tacit ) . In most instances it is really hard if non impossible to understand expressed cognition without some signifier of silent cognition. An illustration can be seen in a research lab with written direction, if you do n’t cognize the abbreviations used for each chemical compound and the right proportions one might stop up blowing the research lab up.

Unless we try to change over silent cognition to explicit cognition, we can non reflect upon it, survey and discourse it, and portion it within the organisation – since it will stay concealed and unaccessible inside the caput of the individual that has it. Conversion and direction of these signifiers of cognition ( Tacit and explicit ) is what brings us to knowledge direction.

2.0 Specifying Knowledge Management ( KM )

Presently there is no universally accepted definition of cognition direction. Although some experts put it merely this manner, cognition direction is the transition of silent cognition into expressed cognition and sharing it within the organisation. Knowledge Management ( KM ) is one of the foremost strategic waies being investigated and adopted by corporations today. It has resemblances to a holy grail that is yet to be obtained, since it gives promises of better decision-making, faster turnaround times, improved organisational communicating, and higher degrees of cooperation and interaction among forces ( Schwartz, Divitini, & A ; Brasethvik, 2000 ) .

KM includes a wide spectrum of activities, which has led to several definitions. Spek and Spijkervet ( 1997, referred to in Schwartz et al. , 2000 ) definition of KM that focuses on:

[ … ] cognition as a important production factor and consists of activities that aim at optimum usage and development of cognition, now and in the hereafter. KM determines which cognition, where, in which signifier and at which point of clip, should be available within an organisation, company or web of establishments. It employs a wide spectrum of techniques and instruments to better the public presentation of cognition operations and the learning capablenesss of a system. ( Spek and Spijkervet, referred to in Schwartz et al. , 2000, pp. 2-3 )

Kamara et Al. ( 2002 ) refers to the construct as:

[ … ] the organisational optimisation of cognition to accomplish, enhanced public presentation, increased value, competitory advantage, and return on investing, through the usage of assorted tools, procedures, methods and techniques. ( Kamara et al. , 2002, p. 206 )

Harmonizing to Turban et Al. ( 2006 ) , KM is:

[ … ] a procedure that helps organisations place, choose, form, circulate, and reassign of import information and expertness that are portion of the organizationA?s memory and that typically shack within the organisation in an unstructured mode. [ … ] Knowledge direction enterprises focus on placing cognition, explaining it in such a manner that it can be shared in a formal mode, and leveraging its value through reuse. ( Turban et al. , 2006, pp. 367-368 )

Knowledge direction can be seen in many positions, for those that are result oriented it is holding the right cognition at the right topographic point, at the right clip and in the right format while those that are process oriented say, it ‘s the systematic direction of procedure by which cognition is identified, created, gathered, shared and applied.

The construct refers to the development of methods, tools, techniques, and modus operandis from which an organisation can get, develop, step, distribute and supply for their rational capital ( Wiig et al. , 1997 ; Kamara et al. , 2002 ) . The construct incorporates a set of procedures for identify, gaining control, develop, distribute and reuse cognition within an organisation in order to obtain organisational ends ( Obaide, 2008 ) .

Kankanhalli and Tan ( 2004 ) province that the ultimate purpose of KM is to assist organisations avoid reinventing the wheel which consequences to otiose activity and decreased public presentation. It leverages the cumulative organisational cognition for better determination devising. This includes transferral of best patterns from one portion of the organisation to another, codify single cognition, and protect the organisation from Knowledge-loss because of employee turnover. It can so be concluded that cognition direction is concerned with the procedure of identifying, geting, administering and keeping cognition that is indispensable to the organisation.

In any organisation, some cognition are more of import than others. Core cognition is necessary for any company to achieve its ends but this entirely can non do the house to be competitory that ‘s why enabling cognition is besides needed. In a house, enabling cognition can be out-sourced and easy to copy while the nucleus cognition must be kept, nurtured and adult internally within the house since this is the nucleus of any firm`s competitory advantage. ( Uriarte 2008 )

Fig 1: Primary depository of an organization`s cognition

The figure 1 shows that a really big per centum of organisations knowledge is stored separately in people ‘s caputs which represents the silent cognition. This on the other manus possess a really large challenge to most houses since a big ball of these nucleus and enabling cognition remain silent and without proper organisational construction most of them are difficult to recover or portion.

2.1 Aspects of cognition direction

Knowledge direction can be divided into two chief facets, the direction of people and the direction of information.

2.1.1 Information direction

Information direction is defined by PC magazine encyclopedia as ; the subject that analyzes information as an organisational resource. It covers the definitions, utilizations, value and distribution of all informations and information within an organisation whether processed by computing machine or non. It evaluates the sorts of data/information an organisation requires in order to map and advancement efficaciously. This method of pull offing information is really familiar with most enterprisers and directors and has since been developed into “ information analysis ” and “ information planning ” which worked as extra tools. In recent times directors and enterprisers have realized that mere information is non plenty so information direction evolved into KM which is even more valuable and indispensable in today ‘s houses. KM has since been deriving prominence which led to it being developed into cognition analysis and cognition planning which was the same manner information direction took.

2.1.2 Peoples direction

From the name this is fundamentally pull offing people which mean pull offing what they know and what they know is regarded as tacit cognition. This involves pull offing the cognition that exists alongside organisational procedures affecting a complex set of dynamic accomplishments, other cognition related capablenesss and know-how. For the tacit cognition to to the full and efficaciously tapped, the cultural and societal values, attitudes and aspirations, and likes and disfavors has to be taken into consideration. Most workers in houses with some sort of cognition direction systems don`t even cognize that such systems are in being due to how the cognition officers are traveling about it. Research and new experiments are still under manner to come up with a engineering that will assist organisations pull off and pull out silent cognition due to its personal and informal nature.

2.2 Pillars of cognition direction

Dr. F. A. Uriarte Jr, wrote in his book the debut to Knowledge direction that,

“ In order to more to the full define and understand cognition direction, it is utile to see cognition direction as holding four pillars. These pillars are: ( a ) direction and organisation ; ( B ) substructure ; ( c ) people and civilization ; and ( vitamin D ) content direction systems ” .

2.2.1 Management and organisation

It takes committedness from the highest degree of any organisation that wants to harvest the fruits of cognition direction, without committedness the procedure will be a failure. The top direction particularly the directors should be pace-setters by advancing appropriate behaviours and pass oning clearly with all degrees of the organisation. The creative activity of a cognition direction section that will be headed by a main cognition officer ( CKO ) The CKO`s chief work should be to implement constructions that will back up KM technologically, financially and in footings of human resources. The CKO should besides be responsible for the constitution of a cognition oriented engineering substructure every bit good as assisting to roll up, categorise or supervise the usage of cognition. For the attainment of the organization`s overall aims, cognition should be freely created throughout the organisation without much intercession from the CKO or the cognition direction section.

2.2.2 Infrastructure

Due to the complex nature of KM, the handiness of modern communicating engineerings and appropriate information has made it possible and sometimes easy to tackle and pull off cognition. There are some basic substructures like Library, electronic database, digitalized paperss, practical work topographic point, a portal, an e-mail environment used in many organisations that are multi-national in nature. These substructures can farther be classified into three chief subdivisions ; foremost, the engineering substructure needed to form content ; secondly, the engineering substructure needed to seek information, one time organized ; and thirdly, the engineering substructure needed to turn up appropriate expertness. Any organisation that uses these direction solutions find it much easier turn uping and happening information faster.

2.2.3 Peoples and civilization

The success of KM depends a batch on the sharing of silent cognition and people are the carrier of this particular and scarce resource ( KM ) . There have to be a civilization that encourages clime of trust and an environment of openness, Continuous instruction and preparation patterns that increase the sharing of cognition among workers. The traditional mentality and civilization of stashing cognition should be changed to sharing it ; this one time achieved will make a broad scope of employee engagement in the cognition creative activity and sharing. It is non plenty merely to alter their mentality, to educate them or to develop them. They need to be motivated every bit good both per se and extrinsically by fiscal compensation, publicity and strong organisational ends.

2.2.4 Contented Management systems ( CMS )

These are information assets that include internal and external systems that support the creative activity and disposal of digital information, it can be in the signifier of films, sound, paperss, scientific information or any type of information that wishes to be stored for future usage. It is a modern procedure of sharing and lending informations by a big figure of people which reduces duplicative input and improves communicating between users. There are many subdivisions of CMS with four chief classs ; enterprise content direction system ( ECMS ) , web content direction system ( WCMS ) , document direction system ( DMS ) and nomadic content direction system ( MCMS ) .

3.0 Knowledge direction Tools ( KMT )

Merely really few organisations have a systematic and formal manner of covering with cognition although every organisation trades and utilizations knowledge on a day-to-day footing. The disadvantage is that cognition is lost whenever people leave the organisation for one ground or the other. Organizations set up formal cognition direction systems for a figure of ground, some of them are ;

( a ) For acquiring a better penetration on how the organisation works ;

( B ) Improve and increase the quality and velocity of doing of import determinations ;

( degree Celsius ) Reduce the response clip to often asked inquiries ;

( vitamin D ) Avoid unneeded duplicate of work and repeat of mistakes ;

( vitamin E ) Reduce the entire clip and attempt used in seeking for information and paperss.

With the right tools, KM provides employees the necessary tools to administrate their informations automatically no affair where they are ; like the endeavor portal which enables employees to update certain personal informations that concern themselves like their reference, bank history, new e mail reference etc. For some organisations with good structured cognition direction systems, a web-based accomplishment direction system ( W-BSMS ) is incorporated every bit good to let employees update and upgrade their ain accomplishments. With all the staff history and putting to deaths stored inside this W-BSMS, a cognition map is so generated with the aid of some package which will foreground the strength and failing of the organisation.

There are two elements that are a must for any cognition direction system to be successful ; the first 1 is a technological substructure made up of computing machines, webs and databases. The 2nd 1 is package application that is specially developed and tailored to run into peculiar demands and installed in a distributed environment. These knowledge direction tools should besides be easy to utilize and user friendly so that employees will wish utilizing them.

Document Management System ( DMS )

Documents are still up to day of the month the most normally and widely used agencies of hive awaying information and cognition in any organisation. Documents are used for contracts, understandings, undertaking proposals, proficient studies, scientific documents and tonss more which make the systematic and organized direction of these paperss really of import in order to salvage attempt, clip and money.

Document direction has four basic elements: foremost, it records treatments and electronic mails and archives paperss ; 2nd, it organizes these electronic paperss in a hierarchical or web model ; 3rd, it provides search engines for the retrieval of the coveted paperss ; and 4th, it enhances content security by apportioning appropriate degrees of entree to each papers ( Uriarte 2008 ) .

Enterprise Portal

The endeavor information portal ( EIP ) , besides known as a concern portal, is a construct for a Web site that serves as a individual gateway to a company ‘s information and cognition base for employees and perchance for clients, concern spouses, and the general populace every bit good. An EIP is made up of these elements: individual sign-on, access/search and retrieve, classification, coaction, personalization, pilotage, community, gaining control, shop and publish, presentment, expertness and profiling, application integrating, care and security ( ) . Since one of the chief ends of a portal is to better corporate public presentation, it is really of import to feed it with information of the highest quality to guarantee a valuable and successful usage of the cognition direction system. Users collaborate with other experts and equals, entree information and contribute information to the corporate pool of cognition through EIP. There is besides the employee portal which provides a individual entryway point through which employees can happen all the information they need with the option of updating and redacting some of the information that concerns them personally ; such information can be their reference, bank history, phone Numberss, avocation etc. The construct of endeavor portal is web-based which makes seeking for information online possible and allows the creative activity of distributed paperss, it besides includes other tools that enable all staffs and authorised foreigners have entree to the organization`s information and cognition. With the promotion in information and communicating engineerings, portals are going broader constructions that support a batch of cognition based activities. Good illustrations of a individual entry point of entree to broad-based and wide-ranging types of information is and

Knowledge map and Skill Management

The online concern dictionary describes Knowledge map, as a Guide to or stock list of an organisation ‘s internal or external depositories or beginnings of information or cognition. These beginnings may include paperss, files, recordings of best patterns or activities, or Web pages and databases.

Fig 1: Simple diagram of a cognition map


The A?diagram above is simple cognition map diagram that includes linguistic communication processing, information excavation, embedded preparation, digital libraries, coaction and cognition direction. In organisations where cognition is managed decently, the responsible section like the HRM includes some tools in the cognition map tree that will enable employees specify their accomplishments and educational degree on a graduated table. This cognition map helps the HRM expression for employees with the needed experience and best suit for any undertaking they want to make.

3.3 Information Database and Lessons Learned System ( LLS )

Information database and lessons learned system are used and tested cognition made up of success and failures, that when reused can significantly impact an organization`s procedure ( Secchi 1999 ) . Weber et Al, ( 2001 ) described the five procedures of lessons learned as ; collect, verify, shop, disseminate and reuse. Lessons learned system ( LLS ) is a particular package that I designed to back up lesson learned ( LL ) processes, this package converts single cognition into organisational cognition. So that, when experts leave the organisation, other employees may profit from the captured LL to work out jobs that may closely or precisely fit to the similar or different contexts. Therefore, through this cognition direction solutions for sharing and recycling cognition gained through experience ( i.e. LL system ) many organisations can avoid the phenomenon like corporate amnesia.A

The lesson erudite system is based on the rule of employees larning and bettering themselves on the occupation based on the experiences gained. It makes persons execute better and brings harmoniousness to the organisation because employees gaining control and portion cognition amongst each other in the procedure

Collaboration Tools

Collaboration tool and papers direction are in the head of cognition direction tools, it is a big practical meeting room that is opened round the clock. These are unafraid on-line workspaces that are in the signifier of electronic mails, text, chat, conference calls, picture conferences, chirrup, bookmarking etc which enables employees run into, portion sentiment about undertakings irrespective of distance and clip one time there is an internet entree. Kirkpatrick and losee ( 1992 ) wrote

“ If groupware truly makes a difference in productiveness long-run, the really definition of office my alteration, you will be able to work expeditiously as a member of a group whenever you have your computing machine. As computing machine becomes smaller and more powerful, that will intend anyplace ”

Groupware and workflow direction are besides collaborative functionalities. Some illustrations of groupware merchandises are Microsoft Exchange and Lotus Notes ; they bring together virtually all employees that are working on the same undertaking. A batch of ICT applications for forming meetings and back uping group interaction and decision-making belong to groupware engineerings.

Workflow is a set of mutualist undertakings that occur in a specific sequence, one time this is established the system manages the processs and improves the quality of coaction automatically. Work flows are preponderantly effectual in distributive environments in which employees are often unaccessible or non for good located in the same physical workplace. Some work flows are equipped and programmed in such a manner that they send finished plants automatically to supervisors and advise them every bit good via electronic mail.

Communities of Practice ( CoP )

Community of pattern is a term that describes a group of people who portion an involvement, a trade, and/or a profession. The group can germinate of course because of the members ‘ common involvement in a peculiar sphere or country, or it can be created specifically with the end of deriving cognition related to their field. It is through the procedure of sharing information and experiences with the group that the members learn from each other, and have an chance to develop themselves personally and professionally ( Lave & A ; Wenger 1991 ) . CoPs can be on-line, such as within treatment boards and newsgroups, or in existent life, such as in a lunchroom at work, in a field scene, on a mill floor, or elsewhere in the environment.

The degree of cognition of all experts in a peculiar field can ne’er be the same that is why it is of import to supply people with the same accomplishments and involvements a topographic point where they can discus and interchange their latest experience. This assemblage which takes topographic point virtually between equals helps them optimise solutions in known countries. The chief purpose of set uping communities of pattern is to advance growing, free exchange of thoughts and cognition while increasing the competitory advantage of the organisation.

Discussion and Decision

I will wish to discourse the Frito-Lay instance survey so that we can see a company that compared the public presentation of the gross revenues before and after the debut of cognition direction system into their company. This will clearly demo that pull offing cognition with the right tools in an organisation pays away good and is a must for any company that wants to stay competitory in the hereafter.

Mike Marino the vice-president of client development at Frito-Lay, a $ 8.5 billion division of PepsiCo in Plano, Texas said that

“ We had knowledge trapped in files everyplace ; he said that he knew that if the 15-member gross revenues squad could merely entree the same information, it would work out its ongoing jobs within information sharing and communicating [ … ] to boot, much valuable cognition was squirreled off on each sales representative ‘s system [ … ] If person got a piece of research and wanted to acquire input from history executives in Baltimore and Los Angeles the ability to join forces [ on-line ] merely was non at that place [ … ] the gross revenues squad besides lacked a topographic point for brainstorming and coaction online ” .

The reply, Marino ‘s group realized, was to construct a cognition direction portal on the corporate intranet with three established three ends for the Frito-Lay portal: to streamline cognition, exploit customer-specific informations, and surrogate squad coaction. Navigator Systems, a consultancy based in Dallas, which had worked with Frito-Lay in the yesteryear and had some experience edifice cognition direction portals. Never earlier at Frito-Lay had they tried to capture expertness consistently in one topographic point ” , notes Todd Price, a adviser at Navigator. Marino and Price did an audit within the company and so created expertness profiles on the portal so that gross revenues staff in the field would hold an easy manner to larn who ‘s who at central offices in Plano. That manner, people who have expertise in countries such as publicity planning, activity planning, bing, or new merchandise proclamations can be readily tracked down and contacted for information.

The CCP has paid off with increased gross revenues. “ What we expected to see was that the pilot squad would surpass others in footings of gross revenues and profitableness ” , Marino says. While he declined to give figures, he says the trial squad doubled the growing rate of the client ‘s concern in the salty bite class. It besides made the gross revenues squad happier. For illustration, the pilot squad members reside in 10 different metropoliss, so the tool has become highly valuable for communicating and helps cut down on travel. A twelvemonth after implementing the portal, the pilot group has been able to portion paperss at the same time alternatively of holding to direct facsimiles around the state to different offices. “ It ‘s about a distance larning tool every bit much as anything else ” , which besides helped further a sense of chumminess.

We have discussed the difference between informations, information and cognition. Knowing the difference will let us scatter the impression that information is cognition because there are a batch of information we can non utilize because we do n’t present the coveted cognition to do usage of them. One must possess silent cognition in order to utilize expressed cognition. The pie chart in chapter two clearly shows us that about half ( 42 % ) of the primary depository of an organisations cognition is in the human encephalon, this buttresses the importance of silent cognition. The paradigm that cognition is power and has to be hoarded is fast losing its popularity ; cognition is still power and still hoarded but no longer on an single degree but on organisational degree. The airing of cognition within an organisation helps experts and employees working on the same undertaking to salvage clip, avoid common start-up errors and often asked inquiries. Knowledge can non merely be managed without a contributing environment, KM tools and a witting attack towards its direction.

To be able to pull off cognition there are some tools to be used in doing this direction possible like practical suites, Document direction tools, Enterprise portal, coaction tools, communities of pattern, information database, lessons learned systems, and cognition maps which opens a series of possibilities. The ideal cognition direction tool should hold a practical meeting suites that operates in existent clip, at the same time and immediately for all employees, who might be distributed over different locations yet remain affiliated and therefore able to interchange information at one time. Assorted possibilities are available, such as confabs, videoconferences, forums, electronic mail and web pages.

All organisations have some formal and informal ways of managing, sharing and geting cognition but no organisation will recognize its full potencies without consciously pull offing its cognition. What I mean by consciously pull offing cognition is by making a particular section that will be headed by a main cognition director or officer ( CKO ) . The CKO should develop knowledge substructure that will enable him pull off rational capital, exploit the intangible assets in the organisation, repetition successes, portion best pattern, better invention and maximise the values achieved through cognition.


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